Covid 19

COVID19

We would like to wish everyone good health in these uncertain times. Following the recent Government advice, as an on-line retailer we are currently operating, albeit with skeleton staff and a limited supply chain.

ONLINE ORDERS

If you order on-line we will dispatch your order as soon as possible if we have the stock.

ROYAL MAIL DELIVERIES

From the 2nd May, Royal Mail will not be delivering large letters on a Saturday but parcel deliveries will continue as normal.  Please also be aware that in general some Royal mail deliveries will take longer than normal regardless of the fact that are sent out as a 24 hour service.

TELEPHONE ORDERS

We have temporarily reduced our phone line hours in order that we can prioritise orders placed on-line. At the moment we are open weekdays from 10am until 4pm.

COURIER DELIVERIES (except UK and Europe)

We have been advised by our couriers that as a result of limited freight flights we will have to pay an extra surcharge per kg per parcel:

USA  £4.00 per kilo

NEW ZEALAND  £5.00 per kilo

AUSTRALIA  £6.00 per kilo (Increased by courier 3/4/20)

Once you have ordered we will contact you and advise you of the charge prior to processing your payment in order to check you are happy to proceed. As a goodwill gesture we will not be passing the full surcharge on to you the customer.

COURIER DELIVERIES TO EUROPE

We have been advised by our couriers that as a result of limited freight flights we will have to pay an extra surcharge for parcels exceeding 2.5KG

The surcharge is £2.50 however as a goodwill gesture we will not be passing the full surcharge on to you the customer. We have therefore incorporated a £1.25 surcharge into the postal price.

COLLECTING ORDERS

For the time being you will not be able to collect your order from us so please do not travel down to our Unit as you will not be allowed access.

WHAT HAPPENS IF THE ADVICE CHANGES AND WE TEMPORARILY HAVE TO CLOSE

If the UK Government subsequently changes its advice and  we are unable to leave home you will notify you by email that your order is held up. Please note that we will not process your payment until such time as your order is ready for dispatch. Should the situation change this page will be updated. As ever, thank you for your loyal support and keep well.