Covid 19

COVID19

We would like to wish everyone good health in these uncertain times.

Following the recent Government advice, as an on-line retailer we are currently operating, albeit with skeleton staff and a limited supply chain.

ON-LINE ORDERS

If you order on-line we will dispatch your order as soon as possible if we have the stock. If the UK Government subsequently changes its advice and  we are unable to leave home you will notify you by email that your order is held up. Please note that we will not process your payment until such time as your order is ready for dispatch.

COURIER DELIVERIES TO USA & AUSTRALIA

We have been advised by our couriers that as a result of limited freight flights we will have to pay an extra surcharge per kg per parcel:

USA  £4.00 per kilo

NEW ZEALAND  £5.00 per kilo

AUSTRALIA  £6.00 per kilo (Increased by courier 3/4/20)

Once you have ordered we will contact you and advise you of the charge prior to processing your payment in order to check you are happy to proceed. As a goodwill gesture we will not be passing the full surcharge on to you the customer.

COURIER DELIVERIES TO EUROPE

We have been advised by our couriers that as a result of limited freight flights we will have to pay an extra surcharge for parcels exceeding 2.5KG

The surcharge is £2.50 however as a goodwill gesture we will not be passing the full surcharge on to you the customer. We have therefore incorporated a £1.25 surcharge into the postal price.

TELEPHONE/OPENING HOURS

We are not opening our regular hours, we will be working from home as much as possible and as such so please be patient if you call and you can not get through.

COLLECTING ORDERS

For the time being you will not be able to collect your order from us so please do not travel down to our Unit as you will not be allowed access.

GOING FORWARD

Should the situation change this page will be updated. As ever, thank you for your loyal support and keep well.